Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn’t right, here’s how returns work.

30-day returns. You can return items within 30 days of delivery. Items must be unworn and unwashed, with the original tags attached.

How to start a return. Email support@halemarlow.com with your order number and the item you’d like to return. We’ll reply with the return address and instructions. Please don’t send items back without contacting us first. Returns sent without approval can’t be processed.

Return shipping. The customer pays return shipping. We recommend a tracked service, since we can’t refund items lost in transit.

Damaged, defective or wrong item? Email us within 7 days of delivery with a photo. We’ll send a replacement or a full refund. You don’t need to return the item.

Tights are final sale for hygiene reasons, unless they’re unopened in the original packaging.

Refunds. Once your return arrives and is checked, we refund your original payment method within 10 business days. Original shipping charges aren’t refundable unless the item arrived damaged or wrong.

Exchanges. We don’t do direct exchanges. Return the item for a refund and place a new order for the size or color you want.

Questions? Email support@halemarlow.com.